Shipping policy

Cumnetwork is a curated art and design marketplace. Please, note that cumnetwork only takes a small commission on sales and cannot provide free shipping and free returns.

 

Shipping times & costs.

Delivery times and shipping costs may vary. Please, see the shipping tab on the product pages for more information on shipping times for each item. Shipping costs are evaluated based on shipping destination and product size, and are calculated at check-out.

Once an item is shipped out, you will receive an email with tracking information. Please, note that cumnetwork is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages.

For any questions regarding shipping times and costs, please email: home@cumnetwork.net

 

Taxes & duties.

Please, note that the product price and shipping costs do not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the country of destination.

 

Returns.

Certain types of items cannot be returned/refunded: custom products, pre-order items, made-to-order items. Please get in touch if you have questions or concerns about your specific item by sending an email to home@cumnetwork.net

Unfortunately, we cannot accept returns on sale items or gift cards. 

We have a 15-day return policy for eligible items, which means you have 15 days after receiving your item to request a return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at home@cumnetwork.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Payment methods.

Cumnetwork accepts many payment methods, including VISA, MasterCard, and Paypal. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. PayPal also allows secure payment through your credit card or PayPal. You will be redirected to PayPal to finalise your order when checking out. More information about PayPal is available at paypal.com.

For more information about our shipping services or payment methods, please contact us: home@cumnetwork.net